Purchasing FAQs
What payment methods are accepted?
All payment is processed through K-Pay, a secure third-party service. They accept PayPal and all major credit cards.
Are these apps/clockfaces a one-time purchase or subscription?
All clock faces and apps from me are a one-time purchase for a lifetime license. This purchase also includes any updates to that app or clock face.
How do I uninstall this clock face/app?
CLOCK FACES:
If you would like to uninstall or change clock faces, choose a different clock face from the Fitbit app. You can view from a clock face’s description whether it is free or paid. View this article from Fitbit on how to change clock faces for more information.
APPS:
If you are not interested in purchasing this app or would like to uninstall this app, uninstall the app using the “Apps” section in the Fibit app on your phone. View this article from Fitbit on how to remove an app.
About free or paid apps/clock faces
How do I purchase a clockface/app?
For clockfaces and apps that require purchase, go to K-Pay’s payment website, a third-party that is used for processing payment, and enter the 5-digit code displayed on your watch. From there, you may use PayPal or a credit card to securely purchase a clockface or app.
I already purchased this clockface/app. Why am I prompted to pay again?
If a purchased clockface or app is deleted and then re-installed, it may need to be reactivated. Reactivation is free. Simply visit the /k-pay.io/code/unlock.
Where can I check my purchased clockfaces and apps?
Visit k-pay.com/lookup to view your purchases. You’ll need to provide the email address associated with your purchases.
I would like to request a refund.
All of my apps have a 30-day refund policy. In order to request a refund, you will need to contact K-Pay, my payment processor, directly. You may contact them from their FAQ page at https://k-pay.io/faq/. I am unable to issue refunds directly.
If you’ve encountered any issue or problem with my app, feel free to contact me using the contact form below and I’ll look into the issue.
Clock face Settings FAQs
How do I change the theme color and clock face settings?
Within the Fitbit app on your smartphone, select your smartwatch from the top left, then click “Clockfaces”. Click the clockface image, and then select “Settings” from near the bottom of the screen. From here, you can change various settings of the clockface, including color.
How do I switch between 12-hour and 24-hour (military time) formats?
The time format of your Fitbit smartwatch is managed by your Fitbit Account Settings.
1. To change the time format, first log into your Fitbit Account Settings.
2. Scroll to the bottom of the page until you reach the “Advanced Settings” section.
3. Click “Clock Display Time”, and select “24-hour” or “12-hour”. Click “Submit” near the bottom of the page.
4. Then, sync your Fitbit device by opening the Fitbit app on your phone, selecting your smartwatch from the top, and then selecting “Sync Now”.
You can read more about this from Fitbit’s help article on modifying time settings.
How do I submit a feature request or report a bug?
Contact me using the contact form below. Thanks for the feedback!