Purchasing FAQs
When am I charged for this clockface/app? I just want to try it out.
All my clock faces and apps come with a free trial. You are not charged automatically. After the free trial ends, you will be prompted with a message giving directions on how to purchase. Only once you complete this purchase process online through K-Pay’s website, my third-party payment processor, will you be charged via PayPal or your credit card.
Are these apps/clockfaces a one-time purchase or subscription?
All clock faces and apps from me are a one-time purchase for a lifetime license. This purchase also includes any updates to that app or clock face.
I am not interested in purchasing this clock face/app.
CLOCK FACES:
If you are not interested in purchasing this clock face, choose a different clock face from the Fitbit app. You can view from a clock face’s description whether it is free or paid. View this article from Fitbit on how to change clock faces for more information.
APPS:
If you are not interested in purchasing this app, uninstall the app using the “Apps” section in the Fibit app on your phone. View this article from Fitbit on how to remove an app.
About free or paid apps/clock faces
How do I purchase a clockface/app?
For clockfaces and apps that require purchase, go to K-Pay’s payment website, a third-party that is used for processing payment, and enter the 5-digit code displayed on your watch. From there, you may use PayPal or a credit card to securely purchase a clockface or app.
I already purchased this clockface/app. Why am I prompted to pay again?
If a purchased clockface or app is deleted and then re-installed, it may need to be reactivated. Reactivation is free. Simply visit the /k-pay.io/code/unlock.
Where can I check my purchased clockfaces and apps?
Visit k-pay.com/lookup to view your purchases. You’ll need the email address associated with your purchases.
I would like to request a refund.
In order to request a refund, you will need to contact K-Pay, my payment processor, directly. You may contact them from their FAQ page at https://k-pay.io/faq/. Unfortunately, I am unable to issue refunds directly and refund requests must be processed through K-Pay directly.
Clock face Settings FAQs
How do I change the theme color and clock face settings?
Within the Fitbit app on your smartphone, select your smartwatch from the top left, then click “Clockfaces”. Click the clockface image, and then select “Settings” from near the bottom of the screen. From here, you can change various settings of the clockface, including color.
How do I switch between 12-hour and 24-hour (military time) formats?
The time format of your Fitbit smartwatch is managed by your Fitbit Account Settings.
1. To change the time format, first log into your Fitbit Account Settings.
2. Scroll to the bottom of the page until you reach the “Advanced Settings” section.
3. Click “Clock Display Time”, and select “24-hour” or “12-hour”. Click “Submit” near the bottom of the page.
4. Then, sync your Fitbit device by opening the Fitbit app on your phone, selecting your smartwatch from the top, and then selecting “Sync Now”.
You can read more about this from Fitbit’s help article on modifying time settings.
How do I submit a feature request or report a bug?
Contact me using the contact form below. Thanks for the feedback!